Warranty Claims Processor
Battleboro, NC Battleboro, NC Full-time Full-time $45,000 - $50,000 a year $45,000 - $50,000 a year Job Title:
Warranty Claims Processor Department:
After Sales Support, Warranty Supervisor:
Assistant Manager, Warranty Location:
Battleboro Facility Pay Type:
Salaried Position Hiring Range:
45,000 - 50,000 DOQ 8- Hour Shift, Monday - Friday Position Summary This position is responsible for receiving and processing warranty claims from dealers for work they perform on tractors in their repair department.
The Warranty Claim Processor, reviews the claim, determines whether the repair falls under the warranty and determines what will be paid to the Dealer.
Position Duties and Responsibilities Receives and reviews warranty claims forms from Dealers through the warranty claims system or on written forms.
Reviews work done to determine whether it was required to resolve the problem described.
Determines whether the issue is covered under warranty and determines the amount of service time to be allowed based on the flat rate manual provided by the Service Department.
Enters information into the Warranty system regarding the status of the Claim and the final resolution of the claim.
Transfers the claim to the Warranty clerk for entry into SAP so it can be extracted for payment.
Teamwork and Collaboration.
Actively engages in team meetings, and provides timely feedback to team regarding work topics.
Understands organizational mesh points and potential synergies.
Integrates team efforts across work team.
Understands available resources, and utilizes those resources when appropriate.
Leadership.
Acts with integrity.
Treats others with dignity and respect.
Models behavior that is consistent with LS Tractor's Values.
Delivers on commitments and deadlines.
Communication.
Effectively communicates with team members.
Demonstrates sound oral and written communication skills.
Communicates effectively and professionally to both internal and external parties.
Executes effective customer communication and relationship building techniques.
Minimum Requirements:
Education and Experience Required 3 Years' experience in warranty, customer service or equipment repair.
Experience with agricultural equipment preferred.
Strong mechanical aptitude and understanding of mechanical systems.
Exceptional computer skills, advanced level knowledge of Excel and Power point.
SAP experience is preferred.
Very strong written and oral communications skills.
Ability to make decisions in a fast-paced stressful environment.
LS Tractor offers a competitive compensation package that includes:
Competitive Base Pay and Bonus Pay Health Insurance - coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor After 90-days - Company paid Short-term Disability Long Term Disability Basic Life Insurance After 90-days Optional Coverage Dental Vision Accident Insurance Optional Life Insurance Cancer Insurance Paid Vacation and Personal Days 9 Paid Holidays 401k with Company match after 1 year Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Referral program Vision insurance Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay
Experience:
Warranty Claims Processing:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Warranty Claims Processor Department:
After Sales Support, Warranty Supervisor:
Assistant Manager, Warranty Location:
Battleboro Facility Pay Type:
Salaried Position Hiring Range:
45,000 - 50,000 DOQ 8- Hour Shift, Monday - Friday Position Summary This position is responsible for receiving and processing warranty claims from dealers for work they perform on tractors in their repair department.
The Warranty Claim Processor, reviews the claim, determines whether the repair falls under the warranty and determines what will be paid to the Dealer.
Position Duties and Responsibilities Receives and reviews warranty claims forms from Dealers through the warranty claims system or on written forms.
Reviews work done to determine whether it was required to resolve the problem described.
Determines whether the issue is covered under warranty and determines the amount of service time to be allowed based on the flat rate manual provided by the Service Department.
Enters information into the Warranty system regarding the status of the Claim and the final resolution of the claim.
Transfers the claim to the Warranty clerk for entry into SAP so it can be extracted for payment.
Teamwork and Collaboration.
Actively engages in team meetings, and provides timely feedback to team regarding work topics.
Understands organizational mesh points and potential synergies.
Integrates team efforts across work team.
Understands available resources, and utilizes those resources when appropriate.
Leadership.
Acts with integrity.
Treats others with dignity and respect.
Models behavior that is consistent with LS Tractor's Values.
Delivers on commitments and deadlines.
Communication.
Effectively communicates with team members.
Demonstrates sound oral and written communication skills.
Communicates effectively and professionally to both internal and external parties.
Executes effective customer communication and relationship building techniques.
Minimum Requirements:
Education and Experience Required 3 Years' experience in warranty, customer service or equipment repair.
Experience with agricultural equipment preferred.
Strong mechanical aptitude and understanding of mechanical systems.
Exceptional computer skills, advanced level knowledge of Excel and Power point.
SAP experience is preferred.
Very strong written and oral communications skills.
Ability to make decisions in a fast-paced stressful environment.
LS Tractor offers a competitive compensation package that includes:
Competitive Base Pay and Bonus Pay Health Insurance - coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor After 90-days - Company paid Short-term Disability Long Term Disability Basic Life Insurance After 90-days Optional Coverage Dental Vision Accident Insurance Optional Life Insurance Cancer Insurance Paid Vacation and Personal Days 9 Paid Holidays 401k with Company match after 1 year Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Referral program Vision insurance Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay
Experience:
Warranty Claims Processing:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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